Originally published in the Philadelphia Daily News on October 2, 2009
By CHRISTINE OLLEY olleyc@phillynews.com 215-854-5184
A computer glitch that has disrupted TD Bank's Web site and delayed transactions from being posted to accounts has angered bank customers.
They have flooded the bank's toll-free customer-service number, and much of the day yesterday they were not connected to a bank employee but were instructed by phone message to call back later.
"We became aware of the problem Monday and are working to update customer accounts as fast as we can," said Jennifer Carlson, a company spokeswoman.
The glitch occurred after a systems conversion over the weekend to merge Commerce Bank and TD Banknorth systems, said Rebecca Acevedo, a company spokeswoman.
TD Banknorth merged with Commerce in March 2008.
Yesterday, customers took to the popular social-networking sites Facebook and Twitter to post and tweet their fury away.
"NOT A FAN of TDBANK!!! What is happening to this bank!!!???" a Facebook user wrote on a so-called "fan page" for TD Bank.
"It's time we started to complain," the user added. "They say they are reorganizing, well in the process you are losing customers!!! What use to be a wonderful bank has now become the worst!!!! " On Twitter, many users kept their messages characteristically short.
Hendy11 wrote, "TD Bank is dead to me. "
Bub19406 tweeted, "I hate you so much TD Bank. "
Carlson said that the bank hopes to resolve the issues by today.
Also, she noted, "Anybody that incurs any fees or penalties as a result of the glitch will be reimbursed."
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